Network Troubleshooting Tips

If you received a Network Server Not Complete message, follow the tips in this topic.

Unable to locate the ATX Tax Server

If the system can't automatically locate the server, check the following:

  1. Have you installed ATX on the server yet?
  2. If no, you must install on the server first before adding network workstations. See Network Server Installation for complete instructions.
  3. If yes, go to Tip 2.
  4. Did the server install successfully?
  5. If no, reinstall the server. (Check the server's Program Data and Program Files folders for ATX 2017 folders. Delete these if found, then follow instructions in Network Server Installation to re-install ATX on the server.)
  6. If yes, refer to instructions in Adding a Server. From the Add ATX Tax Server dialog box, you can search for the server by computer name. If the server is found, your network setup will continue.
  7. If the server still cannot be found, reboot (restart) the server.
  8. Follow instructions for Adding a Server. If the server is found, setup will continue.
  9. If the server is still not found after the reboot, go to Tip 4.
  10. Are the server and the workstation you are configuring on the same network?
  11. If no, contact an IT professional to assist.
  12. If yes, try instructions again for Adding a Server.

Server Connection Error

If the ATX program loses connection with the ATX server, you may receive a server connection error:

Server Connection Error message

This error can occur on networked workstations or on stand-alone systems.

If you receive this error, click Retry to restart the server.

If this does not resolve the issue, contact ATX Support.